8. A Quality fail case – after this our customer trust us a dependable stamping company.
In fact, tell you this I am very nervously, because nobody disclosing their shortages. Once I worked with a Europe importer, and my company just at the initial stage of exporting stainless steel turning parts and stamping parts. After these turning parts purchased back to home, we checked the dimensions.
It seems all are good, but the problem also happened, this is one of the reasons to push us to work like your eye in China factory:
Following rod drawing is what my customer ordered part, the problem is the Material, our supplier buy the material from the market directly, but the material vendor gave him a false material certificate.
Customer Required material: stainless steel 00Cr17
But our sub-supplier used 1Cr17 instead of stainless steel 00Cr17
Please see the scene of the following picture, the equipment assembled the rod and worked around 2 weeks, but the stainless steel 1Cr17 have been broken (melted).
Following is my conversation with my customer
After we replaced all the bad parts, and paid certain money to their customer. Jacco’s(my customer) customer claimed him, and Jacco have to close his corporation, this is my pain in my heart, and will feel regret in all my life
Right now Jacco working in another company.
At here I have to say sorry and thanks to my friend Jacco. Jacco is my friend and client, right now he still buying some machining parts and metal stamping parts as usual, I hope I can compensate my evil in my life, this is my debt, feel sorry about it.
From this worst thing and other quality problem, now we have completely upgraded our quality management system, and we will continue to improve it in the future, we WORK AS YOUR EYES IN CHINA COMPANY, it is not just said it on the mouth because I knew how pain in my heart from these things!
How can you verify what I said is honesty, please ask my client?
“Call our clients and see if they are willing to serve as third-party testimonials for our work. I think you’ll enjoy listening to what they”. From the case, you will know what kind of manufacturer is a dependable stamping inc.